Shazory Custom Product Policy (Made-to-Order Items)

Custom Product Policy

Last Updated: February 7, 2026
Operated by: Shop Shazil LLC d/b/a Shazory
Location: Downingtown, Pennsylvania, United States

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Scope: This policy applies to all personalized, made-to-order, or custom products sold via Shazory Creator Studio or any product created using customer-submitted content or selections.
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FINAL SALE NOTICE: Custom products are made specifically for you and cannot be resold. All custom products are final sale. We do not offer refunds for buyer's remorse, shipping delays, or size/color preferences.

1) Production Lock & Order Finality

All custom product orders enter production immediately upon checkout. Our systems are automated to ensure fast delivery.

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Instant Lock: Once an order is submitted, it is considered production-locked. While we try to help with immediate requests, any assistance before production is not guaranteed and provided solely at Shazory’s discretion.

2) Customer Responsibility & Proofing

You are fully responsible for reviewing and approving your design before payment. By submitting an order, you confirm approval of:

  • Text, spelling, names, dates, and captions
  • Image selection, cropping, orientation, and layout
  • Product type, size, and material
  • Shipping address and contact details
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Approval Rule: Errors in text, spelling, or image selection approved by the customer do not qualify for replacement or refund.

3) Image Quality & Print Results

Products are printed exactly as submitted. We do not edit or enhance low-quality files.

  • Low-resolution, blurry, pixelated, or heavily compressed images will result in poor print quality
  • Screenshots and social media images often have reduced quality
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Print-as-submitted: Image quality issues caused by the source file provided by the customer are not considered defects.

4) Color, Material & Subjective Quality

Minor variations are inherent to custom manufacturing.

  • Colors: Phone/monitor screens emit light; prints reflect light. Colors may appear slightly different in person.
  • Alignment: Minor shifts in centering or cropping (within standard manufacturing tolerances) are normal.
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Tolerance Standard: Minor color or alignment deviations consistent with industry standards do not qualify as defects. Subjective dissatisfaction with appearance, feel, or perceived quality is not a defect.

5) Sizing and Fit

For apparel and size-based products, sizing is the customer’s responsibility.

  • Check size charts and product descriptions before ordering
  • Fit preference (tight vs loose) is subjective and not a defect
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No Returns for Fit: We do not offer returns, exchanges, or refunds if a custom item does not fit as expected, provided the item matches the size chart within tolerance.

6) Shipping, Delivery & Abandonment

Address Accuracy

  • You are responsible for providing an accurate shipping address.
  • Orders returned due to incorrect addresses, refusal, or failure to claim may require reshipping fees.

Abandoned Items

If a returned item remains unclaimed for more than 14 days, or if reshipping fees are unpaid, Shazory reserves the right to donate or discard the item. No refund will be issued.

International Customs & Duties

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Customs Refusal: International customers are responsible for all customs duties, taxes, and fees. If a package is returned, abandoned, or destroyed because duties were not paid, the order is considered forfeited and no refund will be issued.

7) Packages Marked Delivered

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Stolen/Delivered Items: If the carrier marks an order as "Delivered," Shazory is not liable for theft, loss, or damage occurring after delivery. No replacement or refund will be issued for packages marked delivered by the carrier. We recommend providing a secure delivery location.

8) Lost in Transit

An order is considered "Lost in Transit" only if:

  • Tracking shows no movement for 7 business days; OR
  • The carrier officially declares the shipment lost.

In confirmed lost cases, Shazory will provide a replacement at no cost. Refunds are not provided for lost items.

9) Resolution Process (Replacements Only)

We stand by the quality of our products. If there is a manufacturing error, we will fix it.

What Qualifies for a Replacement

  • Manufacturing defect: Severe print errors, torn items, or broken products.
  • Damage in transit: Item arrives broken (photos required).
  • Wrong item: We shipped the wrong size/product.
  • Missing item: Item was not in the package.

Remedy: Replacement Priority

Approved issues are resolved by replacement (reprint) of the original item.

Refunds are generally not available for custom products. However, if a replacement is approved and the replacement is also defective, Shazory may issue a refund at its sole discretion.

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Proof Required: You must provide clear photos of the defect and the packaging within 7 days of delivery to qualify for a replacement. Missing items must be reported within 7 days of delivery.

10) Chargebacks & Disputes

Customers agree to contact Shazory support to resolve issues before filing a payment dispute. Filing a chargeback in violation of this policy (e.g., claiming "item not received" for a delivered package) is considered fraud.

  • We submit this policy, order records, and tracking to banks to contest invalid chargebacks.
  • Fraudulent disputes result in a permanent ban from Shazory and our network of partners.
  • Repeated claims, disputes, or abuse may result in account restriction or permanent ban.

11) Customer Support SLA

We are here to help!

  • Response Time: We typically review and respond to inquiries within 3 business days.
  • Contact: Email hello@getshazory.com.

12) Relationship to Other Policies

This policy operates alongside Shazory Terms of Service. In the event of a conflict, the Terms of Service control.

Shop Shazil LLC d/b/a Shazory
Downingtown, PA 19335, United States