Our Promise to You

Last Updated: February 7, 2026  ·  Operated by: Shop Shazil LLC d/b/a Shazory  ·  Downingtown, Pennsylvania, United States

At Shazory, you're not just buying a product — you're investing in something made exclusively for you. Every piece is crafted with care, printed to the highest standard, and shipped with the goal of making you genuinely proud of what arrives at your door. This page outlines exactly how we take care of you from the moment you place your order to the moment it's in your hands — and beyond.

1) We're Here for You

Questions, concerns, or just want to check on your order? We genuinely love hearing from our customers. Our team reviews every message personally and responds with care.

• Response Time: We typically respond within 3 business days — often sooner.
• Email: hello@getshazory.com
• DM: Meta #getshazory

2) Our Quality Promise

Every Shazory product goes through a careful production process designed to deliver exceptional results. We use premium materials, professional-grade printing equipment, and rigorous quality checks so that what you receive reflects the standard you expect from a luxury custom brand.

We stand behind every single order. If something arrives and it isn't right on our end — we will fix it, period.

3) How We Make It Right

If anything goes wrong with your order on our end, here's exactly what we do:

What We Cover

• Manufacturing defect: Severe print errors, torn items, or broken products.
• Damage in transit: Item arrives broken or damaged.
• Wrong item shipped: We sent the wrong size or product.
• Missing item: Something wasn't included in your package.

What Happens Next

We reprint and ship your replacement at absolutely no cost to you. It's that simple. In the rare case that a replacement also arrives with a defect, we'll discuss a refund directly with you.

4) Lost in Transit

If your order goes quiet and tracking isn't updating, don't worry — we've got you. We'll investigate with the carrier and take care of you.

An order qualifies as "Lost in Transit" when:

• Tracking shows no movement for 7 business days; OR
• The carrier officially declares the shipment lost.

In either case, we'll send a free replacement at no cost to you.

5) Getting the Best Results from Your Order

Because every product is made specifically from what you submit, a little care at checkout goes a long way toward getting something you absolutely love. Here are our best tips:

Image Quality

We print exactly what you send us — our equipment captures every detail beautifully when given a high-quality source file. For the sharpest, most vibrant results:

• Use the original photo file rather than a screenshot or downloaded social media image
• Avoid heavily compressed, blurry, or pixelated images
• When in doubt, the higher the resolution the better

Colors

Screens emit light while printed products reflect it — so colors may appear slightly warmer or richer in person than on your device. This is a natural characteristic of fine art printing and is part of what makes each piece unique.

Sizing & Fit (Apparel)

We want you to love how your item fits. Please take a moment to review the size chart on the product page before ordering — and when you're between sizes, we recommend sizing up for a more comfortable fit.

Review Before You Submit

Before placing your order, take one final look at your design. Check your spelling, image placement, size selection, and shipping address. Each item is made to order, so catching anything early ensures you get exactly what you envisioned.

6) Production Speed & Order Processing

One of the reasons Shazory products arrive so quickly is that production begins immediately after checkout. Our automated systems are built for speed so you're not waiting longer than necessary.

If you realize you need to make a change right after placing your order, email us at hello@getshazory.com as soon as possible. We'll do everything we can to help, though we can't guarantee modifications once production is underway.

7) Shipping & Delivery

We ship all US orders with complimentary shipping across the continental United States. Once your order ships, you'll receive tracking information so you can follow it every step of the way.

Delivery Address

Please double-check your shipping address at checkout. If an order is returned due to an address issue, we'll do our best to work with you on reshipping — though additional shipping fees may apply.

Packages Marked as Delivered

Once a carrier marks your order as "Delivered," the package has left our hands. We recommend selecting a secure delivery location or enabling signature confirmation if you're in an area where packages are sometimes left unattended.

Unclaimed Returns

If a returned package remains unclaimed for more than 14 days or reshipping fees go unpaid, we may need to donate or dispose of the item. We'll always try to reach you first.

International Orders

For customers outside the US, please be aware that customs duties, taxes, and import fees are the responsibility of the recipient. We recommend checking your country's import policies before ordering to avoid any surprises at customs.

8) What This Policy Covers

This policy applies to all personalized, made-to-order, and custom products sold through Shazory Creator Studio or created using customer-submitted content or selections — including both custom product orders and contest-related merchandise.

9) The Nature of Custom Orders

Every Shazory product is made from scratch, exclusively for you. Unlike mass-produced items, your order is created the moment you place it — it's never sitting on a shelf waiting to be returned and restocked.

Because of this, custom orders are final sale. We're unable to accept returns or offer refunds for change of mind, personal preference, shipping timeframes, or size and color choices that fall within the standard described on the product page. This is standard practice for all made-to-order products — and it's also what allows us to keep quality high and prices fair.

That said — if anything is wrong because of something on our end, we take full responsibility. See Section 3 for how we handle that.

10) Color, Alignment & Manufacturing Tolerances

Fine art printing involves natural, minor variations that are part of the craft. Minor differences in color tone and small shifts in alignment within standard manufacturing tolerances are a normal part of the process and are consistent with industry standards across all premium print-on-demand products.

If something looks significantly off — beyond minor natural variation — please reach out. We'll always look at it seriously.

11) Payment Disputes

We genuinely want every customer to walk away happy, and we work hard to resolve any issue before it ever reaches a formal dispute. If something isn't right, please email us first at hello@getshazory.com — we respond within 3 business days and will do our best to make it right.

If a payment dispute is filed with a bank or card issuer, we'll respond by submitting our order records, production documentation, tracking data, and this policy to provide the full picture. We ask that customers contact us first, as most issues can be resolved much faster directly with our team.

Repeated or bad-faith disputes may result in account restrictions.

12) Relationship to Other Policies

This policy works alongside Shazory's Terms of Service. If there is ever a conflict between the two, the Terms of Service will take precedence.