Shipping policy
Shop Shazil LLC d/b/a Shazory
Shipping & Returns Policy
Last updated: February 7, 2026
Shazory brings together custom-made Creator Studio products, curated ready-made finds, Amazon products, and promotional contest prizes. Because each channel works differently, this policy explains how shipping, delivery, returns, refunds, replacements, address issues, and international orders are handled.
Creator Studio
Custom products made for you
This section applies to custom, made-to-order products created through the Shazory Creator Studio. These products are produced individually using your photos, artwork, designs, and selected product details.
Due to strong demand for Shazory customized products and the care required to produce each made-to-order piece, Creator Studio orders generally arrive within 1 to 2 weeks after the order is placed. This window includes production, quality handling, and transit time. Actual timing may vary by product, destination, carrier conditions, and seasonal order volume.
Standard processing for most Creator Studio items is typically 2 to 5 business days before shipment. Weekends and U.S. holidays are not counted as business days. Rush processing may be available on select items and will be shown at checkout when offered.
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping, Continental U.S. | Usually 3 to 7 business days after processing | Free |
| Express Shipping, U.S. | Usually 2 to 3 business days after processing | Calculated at checkout |
| International Shipping | Usually 5 to 12 business days after processing | Varies by location |
Free standard shipping applies within the continental United States. Rates for Hawaii, Alaska, Puerto Rico, U.S. territories, and international destinations are calculated at checkout.
Creator Studio Returns
Custom orders are final sale unless defective
Because Creator Studio products are custom-made specifically for you, they are non-returnable and non-refundable unless they arrive damaged, defective, or incorrectly produced.
- Defects or damage: If your item arrives damaged or has a manufacturing error, contact us within 7 days of delivery with your order number and clear photos.
- Resolution: If approved, Shazory may provide a free replacement or refund depending on the situation.
- Customer-submitted errors: We are not responsible for typos, low-resolution images, incorrect uploads, wrong size selection, wrong color selection, or other choices submitted at checkout.
Shazory Picks
Ready-made products sold on getshazory.com
This section applies to non-custom, ready-made products sold directly on getshazory.com under Shazory Picks.
Standard U.S. shipping is free within the continental United States for eligible Shazory Picks orders. Timelines vary by product type, but many ready-made items typically ship within 1 to 2 business days.
Returns are accepted within 30 days from the date of delivery. Items must be unopened, unused, in original packaging, and accompanied by proof of purchase.
- Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
- Refunds are typically processed within 5 to 7 business days after receipt and inspection of the returned item.
- We do not offer direct exchanges. To receive a different item, size, or color, return the original item and place a new order.
Amazon Orders
Amazon purchases follow Amazon’s policies
Products purchased through Amazon.com under the Shazory brand are subject to Amazon’s shipping, return, and refund policies. Amazon orders must be handled through your Amazon Order History.
Shazory cannot process Amazon returns, refunds, or replacements directly through getshazory.com.
Contest Prizes
Promotional prize shipping and replacement rules
Contest prizes are promotional items and are not eligible for return or refund. Shipping is free for eligible prize shipments within the United States.
Prize delivery typically takes 7 to 14 business days after the winner is confirmed and shipping details are received.
If a prize arrives damaged, contact us within 48 hours of delivery with clear photos. Replacement eligibility will be reviewed based on the condition of the item, available inventory, and fulfillment limitations.
Lost Packages
Delivered packages and address errors
Once a carrier marks a package as delivered, Shazory is not responsible for loss, theft, or missing packages after delivery. Please make sure your delivery location is secure.
If a package is returned due to an incorrect or incomplete address entered by the customer, the customer is responsible for any re-shipping costs.
International Orders
Customs, duties, and import fees
International customers may be charged customs duties, taxes, brokerage fees, or import fees by their country. These charges are not controlled by Shazory and are the responsibility of the recipient.
If a package is refused because of customs duties, taxes, or import fees, any return shipping costs or unrecoverable carrier charges may be deducted from the refund where applicable.
Frequently Asked Questions
Clear answers before you order
Is shipping really free?
Yes. Standard shipping is free for eligible Creator Studio and Shazory Picks orders within the continental United States.
How long do custom Shazory products take?
Due to strong demand and the made-to-order nature of customized products, Creator Studio orders generally arrive within 1 to 2 weeks after the order is placed.
Can I return a custom product?
Custom products are final sale unless they arrive damaged, defective, or incorrectly produced.
Who pays for return shipping?
For eligible ready-made returns, the customer pays return shipping unless the item arrived damaged or incorrect.
Questions?
Shop Shazil LLC d/b/a Shazory
Downingtown, PA 19335
Email: hello@getshazory.com